Frequently Asked Questions

The top reason people do not seek mental health care in Colorado is cost. The second highest reason is the belief that their insurance will not cover behavioral health services. Our cash-pay program removes both barriers.
We believe that high quality mental health and wellness care should be affordable and accessible to everyone. There is an unserved population of people that do not qualify for public health insurance but their private health insurance does not have sufficient behavioral health coverage, especially at the outpatient level.
We also know the importance of feeling comfortable with a therapist, and our cash pay program offers the freedom to choose a therapist who will be a good fit, without the restrictions of insurance panels or unaffordable out of pocket costs.

Since our Kind Therapy Program started in August 2016 our vision has been to offer outpatient mental health therapy at 50% market rate.
For seven years, we charged $60/hour. That hourly rate is 44% Colorado’s market rate ($135/hour) and about 32% the national market rate ($120-250/hour depending on the state).
As Khesed grows nationally and pursues long-term sustainability, we needed to increase our Kind Therapy Program rate to $70/hour. This applies to all Kind Therapy Program clients.

Almost everyone in the United States today.
An underinsured person includes someone who does not have health insurance, and does not qualify for public insurance for free coverage. Underinsurance means someone has private insurance, but they do not have sufficient, or any, mental health coverage.
People of color, women, the LGBTQ+ community, immigrants, families needing multiple providers, and millennials are at particular risk for insufficient mental health coverage. However, most in the U.S. today cannot afford the average market-rate cost of $135 per counseling session.

We do not offer sliding scale services. Our services are $70/hour and 10% of our services are free for those who cannot resource the $70 cost, learn more about our General Pro Bono Program below.
Operating at a fixed reduced rate ensures that every person, irrespective of their income will be able immediately access high quality services rather than having to wait or compete for a limited opening in a sliding scale model.

We do not accept insurance. We are cash-pay.
Our mission is focused on those without sufficient behavioral health insurance coverage, which is many of us.
If your insurance provides out-of-network coverage for mental health services, you can request to work with a licensed therapist who can provide super bills needed for your insurance to reimburse your sessions.
LPCC or Apprentice-level therapists are not eligible for out-of-network reimbursement.

Yes, 10% of our total services to clients are offered free of charge.
Our General Pro Bono Program serves those who do not qualify for public insurance coverage for free care, and who cannot resource our $70/hour rate.
Clients may also qualify for one or more of our other various Pro Bono Programs.

While it depends on your specific HSA plan, we are able to accept HSA if your plan covers mental healthcare/ behavioral healthcare. We encourage you to check with your provider to see if outpatient mental health services are covered by your HSA plan.

We offer an appointment to clients within one business week after your initial phone consult.
The third leading reason Denver residents do not receive mental health care is because of a lack of response from outreaches to potential providers (@COHealthInst). At Khesed, we are committed to responding to all client outreaches within two business days.

We have a team of therapists with a variety of specialties and areas of expertise.
A list of the variety of specialties at Khesed can be found here.

During the initial phone intake, we encourage clients to advocate for any preference they have regarding the gender, ethnicity, sexuality, spirituality, location, or personality of the therapist. Furthermore, the intake coordinator will discuss different counseling styles and specialties with you to assess which of our therapists might be the best fit for your needs.

A full list of our locations can be found here.
Please note that not all therapists are present at all locations on all days of the week.

Some of our sites are ADA accessible.
To learn more about the ADA accessibility of our locations, contact us here.

While Khesed does partner with religious organizations to form clinical sites, we are not a religious organization nor are we affiliated with any specific religion.
When Khesed was named, we did extensive due diligence with the Jewish community and received the blessing of Jewish community leaders to proceed with our name. While Khesed is not a Jewish or religious organization, we center the ancient Jewish ethic of khesed, “Loving kindness, especially for those on the margins" in all we do.

Religious organizations and faith communities tend to have the most unused space throughout the week, so they make natural site partners for Khesed.
A requirement for all site partnerships is to provide an inclusive space that serves anyone of any background, regardless of spirituality, religion, gender, sexuality, ethnicity, and otherwise.
All of our site partners agree to reciprocate respect for our mission and vision while they are living our their mission and vision within their location.

Yes! Overhead costs are the greatest burden to private practitioners, and our site partnership offers providers a tax-deduction for extra space/time that you can donate to us. Learn more by contacting us.

Khesed is derived from the word “hesed” or “chesed” in Hebrew. It is often translated “loving kindness.”
Khesed is an embodied loving kindness toward anyone, especially those who need it.
When our Founder & CEO was working through the idea of Khesed, they knew the name of this organization needed to represent our core values.
When Khesed was named, we did extensive due diligence with the Jewish community and received the blessing of Jewish community leaders to proceed with our name. While Khesed is not a Jewish or religious organization, we center the ancient Jewish ethic of khesed, “Loving kindness, especially for those on the margins" in all we do.

We are not a crisis center, drop-in center, or referral service. If you need immediate support or access to a statewide referral list, reach out to the 988 Suicide & Crisis Lifeline. Call or text 988 or chat at 988lifeline.org.

All client information is HIPAA-protected. Due to Khesed not working directly with health insurance, client information can only be shared with client’s consent apart from HIPAA-compliant disclosures for crisis and/or legal reasons. If a Khesed client would like to maintain mental health services separate from their health record, they can. Khesed therapists also collaborate with additional health providers when helpful, per client and therapist discretion, and a release of information is signed by the client and provider(s).